RMS — Refugee Resettlement Management System
The most comprehensive refugee case management system
RMS by Casentium manages every step of the resettlement journey — from arrival and housing to case management, service referrals, employment tracking, and compliance reporting. Designed by refugee agencies, for refugee agencies.
Built With Agencies, Not For Them
Like no other refugee case management system
You have found the most comprehensive refugee case management system to help your affiliate agency. RMS is built to answer the exact needs of affiliate agencies that perform resettlement and any combination of refugee social services (RSS).
We worked with multiple affiliate agencies to design the system so that it is easy to use while solving all the problems they face on a daily basis. Whether you are single, dual, or tri-agency affiliate, RMS can meet your program needs.
Our software and services help program directors and case managers keep track of the needs of applicants — and the families, VOLAGs, and programs connected to them.
What RMS eliminates
- The duplication of entering primary applicant information over and over on every document
- Paper-based expense approvals and the delays they create
- Scattered data across Excel and Word that makes audits slow and difficult
- Missing items as your 90, 120, and 180 day timelines approach
- The guesswork of tracking petty cash, credit card, and In-Kind balances
Explore RMS Features
Every tool your caseworkers need
From the first intake to the final compliance report, dive into each capability of the Refugee Resettlement Management System — built by refugee agencies, for refugee agencies.
Case Creation
An intelligent wizard walks caseworkers through every step of building a case, adapting to the information you have on hand.
Learn moreApplicant Information
Capture the complete picture of every applicant with flexible, customizable fields and extended bio data.
Learn moreCase Notes
The most comprehensive case note system available, with templates for consistency and speed.
Learn moreProgram Referral & Enrollment
A complete referral and enrollment workflow that facilitates communication between program directors.
Learn moreExpense Requests
Electronic expense approvals with customizable multi-level routing and recurring expense support.
Learn moreConfiguration Management
You control who has access to what. Customize the site and give users the correct level of access.
Learn moreJob Placement
Help your clients get jobs and track their employment, making reporting and follow-up easy.
Learn moreReporting
Communicate information to those who need it, how they need it, with a series of reports and ad-hoc reporting.
Learn moreInteractive Case Documents
Save every case document in the system, pre-populated with data already on file and editable directly in PDF.
Learn moreCloud Benefits
A fully cloud-based solution with no servers, software, or licenses to manage — one fixed monthly fee.
Learn moreFuture Enhancements
A roadmap of great ideas we plan to incorporate, shaped by ongoing collaboration with the agencies we serve.
Learn moreCompliance Built In
Manage cases from multiple VOLAGs in a single system
We work with major Voluntary Agencies (VOLAGs). Our affiliate agencies can manage cases from multiple VOLAGs for any program in a single, easy-to-use platform — with the compliance tracking and reporting your funding depends on.
Cloud-Based
No servers. No licenses. One fixed monthly fee.
RMS is a fully cloud-based solution. Don't worry about servers, software, or licenses. You get the entire platform for one fixed monthly fee — accessible from anywhere, with no upgrades or backups for your internal staff to manage.
Trusted by Agencies
What our partners say
Refugee Management System (RMS) Software made significant improvements to our documentation process and minimized Case Managers’ time on completing required paperwork. The new software allows staff to manage client needs and field work more effectively and in a timely manner. Whether you are single, dual or tri agency affiliate RMS can meet your program needs. The software allows you to keep track of flex fund expenses easily and accurately with the ability to know how much flex funds are available at any given time to spend on most vulnerable refugees. The Casentium team is very easy to work with and has a thorough understanding of the Refugee Resettlement Program. I strongly recommend this software to all resettlement agencies.
Ali Al Sudani
Director of Refugee Services, Interfaith Ministries for Greater Houston
The Alliance’s customized Refugee Management System (RMS) Software is the result of ongoing collaboration among our directors, resettlement staff, and the software developers. The Casentium team is very knowledgeable about refugee resettlement and this new software will help guarantee accurate, accessible data for documenting services and monitoring expenses. Managers can track and follow up on core services delivery in near real-time. Through RMS, the Alliance’s diverse range of refugee support programs (ESL, Drivers Education, Employment, Case Management, Asset Building, Vocational Training, etc.) will now be more fully integrated with our core Resettlement program. The Refugee Solutions team takes a value-added approach that goes beyond basic data collection. We now have a wealth of quality data that can be accessed by program managers and the resource development team to enhance our agency’s strategic planning. Another important feature is the internal notifications, which help programs communicate quickly and seamlessly with each other. The Casentium team has built a user-friendly database that lets us spend more time on delivering quality services to refugees. I am very happy with RMS’s strong performance and look forward to collaborating over the long-term on new features and updates.
Miriam Diria
Director of Operations, Alliance for Multicultural Community Services
Ready to see the Casentium platform in action?
Schedule a personalized demo and learn how our refugee resettlement and shelter management platforms can help your organization operate with clarity, alignment, and impact.
Billing Office:
900 Oneonta St.,
Shreveport, LA 71106